Parking FAQ’S…

What are the charges?

The Charges are: 50p for up to 30 minutes; £1.50 up to 2 hours, £2 up to 4 Hours; £4 for all day.

Do Blue Badge holders have to pay? Yes

Will you have to pay to access the electric charging points? No, but vehicle monitoring at electric charging points will be in place to ensure there is no abuse of this facility.

Are season tickets available for regular visitors? Not at present, but we may look into this once the scheme is established.

How do I pay? The ‘Pay on arrival’ system at Loch Lomond Shores is designed to be simple, flexible and accessible for all visitors, using a combination of on-site payment machines and digital platforms.

When visitors arrive and park, they are required to pay for their stay at the start of their visit. Clear signage across the car parks directs drivers to the available payment options and explains the requirement to pay on arrival.

There are three pay machines located across the site:

• One cash-and-card machine, allowing visitors to pay using coins or card
• Two card-only machines, supporting contactless and chip-and-pin payments

For visitors who prefer not to use a machine, payment can also be made via digital platforms:

• RingGo
• PayByPhone

These apps allow users to pay remotely using their vehicle registration number, select their parking duration, and extend their stay without returning to the car park. Location codes displayed on signage and machines make it easy to access the correct parking location within each app.

Once payment is made, either at a machine or digitally, the vehicle registration is recorded in the system. Enforcement is managed via ANPR to ensure vehicles are authorised to park.

This mixed-payment approach ensures accessibility for cash users, convenience for card and mobile users, and a smooth, efficient parking experience for all visitors to Loch Lomond Shores.

What will happen if I don’t pay?

If you don’t pay for your parking at Loch Lomond Shores, the following will happen:

Because the car park operates a pay-on-arrival system, payment is required at the start of your stay. If no valid payment is recorded for your vehicle registration, whether at a pay machine or via RingGo or PayByPhone, it will be identified as unpaid through ANPR cameras or on-site enforcement checks.

If an unpaid stay is detected, a parking Charge Notice (PCN) may be issued. This is typically sent by post to the registered keeper of the vehicle and will outline:

• The reason for the charge (failure to pay)
• The amount due
• Payment deadlines and any early-payment discount
• How to appeal if you believe the charge was issued incorrectly

If the charge is not paid or appealed within the stated timeframe, the amount may increase and could be passed to debt recovery agents. Continued non-payment can potentially lead to further action in line with private parking regulations.

To avoid any issues, visitors are advised to pay promptly on arrival, ensure the correct vehicle registration is entered, and check signage for tariff and payment instructions.

Do coaches have to pay to visit LLS? No

Why are you introducing paid parking?

It has been a difficult decision to make, as we very much understand that free parking is a popular part of our offering for our visitors.
However, after much research, analysis, and discussion, their introduction is necessary to maintain and improve the visitor experience here at Loch Lomond Shores going forward.
Our site covers 44 acres and features a diverse environment, including woodland, beaches, large external pedestrian areas, walkways, a playpark, and retail buildings – all of which require year-round specialist maintenance.
Our team works hard to maintain all of this, but the cost of maintenance, repairs and improvements continues to increase, and if we want to continue being a high-quality visitor attraction, we have to find a way to fund all of these going forward.
So, while this decision has been difficult, it is a way to safeguard LLS’s future and to allow us not only to maintain but also to improve what we offer our visitors.

Will you be profiting from the introduction of these charges?

The decision to introduce these charges was taken to maintain and improve all that we offer at Loch Lomond Shores. In no way is it to generate profits for any organisation or business here at Loch Lomond Shores, as the money will be reinvested in ensuring a continued 5* visitor experience.
The first investment is super-charger EV points, set to be introduced in summer 2026. In addition, we will be looking to use some of the funds generated to support local community groups. This will happen once the scheme is well established.

Will this encourage bad parking on roads nearby to avoid the charges and impact local residents?

This will be reviewed closely, and talks are ongoing with Parking industry experts and the local council regarding future steps to tackle improper parking.

As part of the National Park, aren’t there any rules about introducing these?

All our proprietors for Loch Lomond Shores have been consulted on the introduction of these charges, including representatives from Loch Lomond and Trossachs National Park.